Refund Policy

1. Overview

Ni Energys Pro LLC aims to provide clear and professional support for energy service needs, including new connection guidance, service transfers, cancellations, bill payment assistance, and related account support.

Because many of our services involve time, administrative support, consultation, and account guidance, refund eligibility depends on the stage of service delivery.

2. Eligibility for Refunds

You may be eligible for a refund if:

• You were charged incorrectly.
• You paid for a service that was not started.
• You cancelled before any consultation, support, or administrative work began.
• A duplicate payment was made in error.

3. Non-Refundable Situations

Refunds may not be available if:

• The requested service has already been completed.
• Our team has already started administrative, account, billing, or support work.
• The delay or issue is caused by a utility provider, supplier, bank, payment processor, or third-party system.
• You provided incorrect or incomplete information that affected the service process.
• The request relates to charges billed directly by a utility company or third-party provider.

4. Utility Provider and Third-Party Charges

Ni Energys Pro LLC is not responsible for refunding charges made by utility companies, suppliers, banks, payment processors, or other third-party providers. Any refund request related to third-party charges must be handled directly with that provider.

5. Cancellation Requests

If you need to cancel a requested service, contact us as soon as possible. If work has not started, a refund may be considered. If work has already started, a partial or no refund may apply depending on the work completed.

6. Duplicate or Incorrect Payments

If you believe you made a duplicate payment or were charged incorrectly, please contact us with the payment details. Once verified, eligible duplicate or incorrect payments will be refunded to the original payment method where possible.

7. Refund Processing Time

Approved refunds are typically processed within a reasonable business timeframe. The time it takes for funds to appear in your account may depend on your bank, card provider, or payment processor.

8. How to Request a Refund

To request a refund, please contact us with the following details:

• Your full name
• Phone number or email used for the request
• Payment date and amount
• Reason for the refund request
• Any supporting payment confirmation or receipt

9. Policy Updates

Ni Energys Pro LLC may update this Refund Policy at any time. Any changes will be posted on this page with the updated policy content.

10. Contact Us

If you have questions about this Refund Policy or want to submit a refund request, please contact us.

Phone: +1 (888) 816-0633
Contact Page: /contact-us